The Hymer Club

[Wondering Star]

What's the Star system and licence ?
If serviced by them is the European recovery included?

 

[secret lemonade drinker]

What's the Star system and licence ?
If serviced by them is the European recovery included?

The Mercedes Benz owned online Service and Software Diagnostic Tool is the Star system, Licences are bought by dealers and Service agents and the Service History of the vehicle is stored on it, I believe, at Mercedes HQ Stuttgart. If you have a Mercedes with european cover and it is serviced and recorded on "Star" than your warranty and cover remains intact.

 

[soulstyledevon]

I had a warning light appear a few weeks ago, climbing the Grimmelpass in Switzerland.
It was a low coolant warning.
I pulled over and checked the tank, it was between middle and max.
I decided to carry on driving and the light went out after 10minutes. The next day I came across a Mercedes Benz garage. I went in to buy some coolant to top the tank up.
The garage sent a mechanic out and checked the tank, topped it up FOC and explained it was because of the altitude. Nothing to worry about.
Sent me on my way.
Have to say, it was cracking service by Mercedes.

 

[Wondering Star]

I should have qualified my post, the issue I had was with my localish MB commercial dealer in the Uk.
I've used a MB in Germany to fit specialist suspension struts (Uk dealer refused) receiving amazing service.
This summer whilst driving through France I had a brake issue, arrived at Reims MB at 4.30 Thursday afternoon without hesitation the vehicle was inspected and booked in for repair the following morning to be fixed, technian even suggested a wild camping overnight stop - see picture.

 

[soulstyledevon]

I should have qualified my post, the issue I had was with my localish MB commercial dealer in the Uk.
I've used a MB in Germany to fit specialist suspension struts (Uk dealer refused) receiving amazing service.
This summer whilst driving through France I had a brake issue, arrived at Reims MB at 4.30 Thursday afternoon without hesitation the vehicle was inspected and booked in for repair the following morning to be fixed, technian even suggested a wild camping overnight stop - see picture.

View attachment 139506

Great to hear such positive stories for MB after service.

 

[Jester]

Which dealer are you buying from?

Hi there, Southdowns

 

[Vagophile]

Great to hear such positive stories for MB after service.

When I had a starting problem in Spain, my UK breakdown had my MB Moho piggy backed to the nearest Merc dealer and I was surprised to find that they had access to a full record of all dealer inspections/repairs to the vehicle since new. At the time, I just assumed that it was all part of the Mercedes service. They did a while you wait (3hour) repair. We relaxed(?) in a purpose designed lounge with an unlimited supply of coffee. The cost was not insignificant, but our treatment reinforced my feelings that the Mercedes brand is one of the best.

 

[JuanVecino2023]

@Wondering Star we have a similar dilemma.
We love our free (Merc Fwd), but I would like the 4x4 Canyon or MLT Crossover.
I phoned a dealer last week. £73k low offer I believe for a 2024 van.
The Canyon is £138k….

I’m not sure I’d be getting £60k of extra camping value.
So looks like we will be sticking with the current van, until we retire and have more time to make those numbers work.
Shame, £10-15k I would probably jump into one.

You could have a solid 10+ years of decent two week holidays for the £60k cost of change.

I’m a big fan of a bit of basic (camping), interspersed with a bit of luxury (flights/hotels). I think our recent 2 weeks in Portugal for flights/car rental/hotels for 3 of us was < £3k, so you may be looking at 15-20 years (inflation adjusted).

Stick with the current wagon! Scope creep kills finances quicker than my wife’s shoe habit.

 

[Wondering Star]

You could have a solid 10+ years of decent two week holidays for the £60k cost of change.

I’m a big fan of a bit of basic (camping), interspersed with a bit of luxury (flights/hotels). I think our recent 2 weeks in Portugal for flights/car rental/hotels for 3 of us was < £3k, so you may be looking at 15-20 years (inflation adjusted).

Stick with the current wagon! Scope creep kills finances quicker than my wife’s shoe habit.

Agree, I reckon I could tour Europe full time for 2-3yrs with the 60 k.

 

[Californication69]

You could have a solid 10+ years of decent two week holidays for the £60k cost of change.

I’m a big fan of a bit of basic (camping), interspersed with a bit of luxury (flights/hotels). I think our recent 2 weeks in Portugal for flights/car rental/hotels for 3 of us was < £3k, so you may be looking at 15-20 years (inflation adjusted).

Stick with the current wagon! Scope creep kills finances quicker than my wife’s shoe habit.

Yeah but….
Who doesn’t want the 4x4 Hymer ?
Maybe have to suffice in a 680 4x4 ?

 

[The Merle]

Hi there, Southdowns

Keep us posted on there customer service.
Can PM if you prefer, nice to know how good a dealer is and they sell amazing vans.
Good luck can’t wait to see pics.