- West Sussex
- T6.1 Westafalia club joker
Just to clarify.. You signed for receipt of the van, with a written comment on the form stating that there was dent and the form went back to the garage with the delivery driver.Anybody had dealings with vw Hatfield ?
Having a really bad time with them at the moment !
Just bought a 12 month old vw crafter paid 30k it was delivered to me on the 3rd of November 2018 with a large dent in the side (not there when I went for a test drive ) two weeks earlier, before I got the keys and inspected the vehicle I asked the delivery driver what the dent was and he said he never noticed it before , I signed for the vehicle and reported on the signed document about the dent and immediately sent an email to the garage manager , I had to take it back to the garage for them to inspect it and was told “don’t worry we will sort it out “ this was nearly 3 weeks ago so I’ve asked for my money back , they have now denied this damage was done before and have said that it was done after I did the walk around and signed for it !! I’m so disappointed been in touch with customer care and they say it’s down to sales and not a defect ? So I’m stuck waiting for there head of business Paul Weldon to get back to me .
I know this is not Cali related but been a member here for 4 years and did not know where to turn .
Are they saying the dent occurred after you paid for it but prior to delivery, ie in their premises but under your ownership?