R
Rich Corrado
- Messages
- 220
What would you do?
I have had an absolute nightmare purchasing a new California from a VW Dealership and wondered what you would do in this situation.
This is a brief description of what I have been through so far!
1. VW brochure incorrect with spec, pricing and what comes standard
2. Finally ordered California at the beginning of December and given approximate delivery date of beginning of March.
3. Received an email from dealership on 20th January saying the vehicle was due late February/ early March
4. Received email from dealership on 14th February saying vehicle had been built and was in transit to the docks for shipping
5. Received another email from dealership on 22nd February saying my California was awaiting transporter to the docks for shipping.
6. I pointed out to the dealer that the vehicle had effectively gone backwards in its shipping process and asked what had happened?
7. VW couldn’t tell me what had happened and also couldn’t tell me where my vehicle currently was as they couldn’t locate the vehicle. (This is nonsense as every vehicle is issued with a bar code so VW know its exact whereabouts)
8. Due to VW’s inability to tell me where my vehicle was I started to think the worst and genuinely believed it had been stolen or damaged.
9. It took VW 2 weeks to track down my vehicle and said that it had been returned to the factory because they noticed it didn’t have the fly screens fitted. (The fly screens are not even something that is fitted, they are simply something you keep in the cupboard in case you need them)
10. At this point I started to doubt the information being given to me but there was nothing I could do.
11. During this time I have been dealing with the salesman, sales manager, dealer principle and VW customer services. (Every time I was given information by the dealership I was then given conflicting information from VW Customer services.)
12. On 10th March I was told by the dealership that my vehicle was at the docks in the UK but VW customer services said it wasn’t ????
13. On the 12th March VW Customer services said it was now in the UK.
14. During this ridiculous fiasco VW customer services and the VW dealership said there was nothing they could do to speed the process up but to be assured that as soon as my vehicle hit UK soil they would arrange priority transport to the dealership immediately.
15. It then took them 9 more days to get the vehicle to the dealership. (Would you say this is priority transport?)
16. The dealership offered me £1000 worth of further discounts due to the unfortunate scenario so this helped ease my temper.
17. On 21st March I was told my vehicle had finally arrived at the dealership, so they invited me in to inspect the vehicle. (I originally wasn’t keen to do this as I am having lots of extras fitted and didn’t want to view the vehicle until it was upgraded)
18. I couldn’t resist a quick peak so decided to go to the dealership and inspect my vehicle.
19. Guess what, it was damaged! It had a very noticeable dent in the tailgate and a small scuff/dent in the rear bumper. I can’t believe the dealership didn’t check the vehicle before contacting me and inviting me to view it!
20. This vehicle is nearly one month late. I have had to cancel a family holiday due to its absence. And have had days/weeks of stress wondering what was going on. It has finally arrived and now it’s damaged!
Do you think this is acceptable or am I being a bad customer?
I have requested that it has a new rear bumper fitted as I don’t want paint/filler on my new £50k+ vehicle but the dealership is moaning.
What would you do?
I have had an absolute nightmare purchasing a new California from a VW Dealership and wondered what you would do in this situation.
This is a brief description of what I have been through so far!
1. VW brochure incorrect with spec, pricing and what comes standard
2. Finally ordered California at the beginning of December and given approximate delivery date of beginning of March.
3. Received an email from dealership on 20th January saying the vehicle was due late February/ early March
4. Received email from dealership on 14th February saying vehicle had been built and was in transit to the docks for shipping
5. Received another email from dealership on 22nd February saying my California was awaiting transporter to the docks for shipping.
6. I pointed out to the dealer that the vehicle had effectively gone backwards in its shipping process and asked what had happened?
7. VW couldn’t tell me what had happened and also couldn’t tell me where my vehicle currently was as they couldn’t locate the vehicle. (This is nonsense as every vehicle is issued with a bar code so VW know its exact whereabouts)
8. Due to VW’s inability to tell me where my vehicle was I started to think the worst and genuinely believed it had been stolen or damaged.
9. It took VW 2 weeks to track down my vehicle and said that it had been returned to the factory because they noticed it didn’t have the fly screens fitted. (The fly screens are not even something that is fitted, they are simply something you keep in the cupboard in case you need them)
10. At this point I started to doubt the information being given to me but there was nothing I could do.
11. During this time I have been dealing with the salesman, sales manager, dealer principle and VW customer services. (Every time I was given information by the dealership I was then given conflicting information from VW Customer services.)
12. On 10th March I was told by the dealership that my vehicle was at the docks in the UK but VW customer services said it wasn’t ????
13. On the 12th March VW Customer services said it was now in the UK.
14. During this ridiculous fiasco VW customer services and the VW dealership said there was nothing they could do to speed the process up but to be assured that as soon as my vehicle hit UK soil they would arrange priority transport to the dealership immediately.
15. It then took them 9 more days to get the vehicle to the dealership. (Would you say this is priority transport?)
16. The dealership offered me £1000 worth of further discounts due to the unfortunate scenario so this helped ease my temper.
17. On 21st March I was told my vehicle had finally arrived at the dealership, so they invited me in to inspect the vehicle. (I originally wasn’t keen to do this as I am having lots of extras fitted and didn’t want to view the vehicle until it was upgraded)
18. I couldn’t resist a quick peak so decided to go to the dealership and inspect my vehicle.
19. Guess what, it was damaged! It had a very noticeable dent in the tailgate and a small scuff/dent in the rear bumper. I can’t believe the dealership didn’t check the vehicle before contacting me and inviting me to view it!
20. This vehicle is nearly one month late. I have had to cancel a family holiday due to its absence. And have had days/weeks of stress wondering what was going on. It has finally arrived and now it’s damaged!
Do you think this is acceptable or am I being a bad customer?
I have requested that it has a new rear bumper fitted as I don’t want paint/filler on my new £50k+ vehicle but the dealership is moaning.
What would you do?