I put in an order with them two years ago and never received the matt, despite them taking the payment. When I tried sorting it out on a couple of occasions, I just got told the person I needed to speak with wasn't in the office. And no one got back to me.
In the end I gave up chasing it. I know I should have tried harder, but we'd just had a baby, and I was a little distracted / sleep deprived for a few months. In the end I just wrote off the £26 and went somewhere else.
Maybe they're better now, that was 2 years ago.