VW Roadside Assistance

[altvic]

Today I received VW Roadside Assistance renewal prompt for UK and Europe (inc Relay, Relay+ and Home Start). VW have ceased two year cover and now offer only 1year at £120.
Do folks think this is a reasonable price?
Thanks

 

[WelshGas]

Today I received VW Roadside Assistance renewal prompt for UK and Europe (inc Relay, Relay+ and Home Start). VW have ceased two year cover and now offer only 1year at £120.
Do folks think this is a reasonable price?
Thanks

Yes.
These are the AA prices.

 

[KevH]

Caravan Guard charge me £46 as an insurance extra. Worth checking with your insurer.
AA are not known for being the best value for money.

 

[WelshGas]

Caravan Guard charge me £46 as an insurance extra. Worth checking with your insurer.
AA are not known for being the best value for money.

The AA run VW Assistance with their Grey vans. Can do a lot more for VW vehicles than the A A can.

 

[KevH]

The AA run VW Assistance with their Grey vans. Can do a lot more for VW vehicles than the A A can.

@WelshGas Sorry but I don’t get this. The AA can do a lot more than the AA can? Grey vans?
Are you suggesting that the AA operate a dedicated VW specialism at AA standard rates fro anonymous vans? That sounds counter intuitive to me. But as always, I could be wrong.

 

[WelshGas]

@WelshGas Sorry but I don’t get this. The AA can do a lot more than the AA can? Grey vans?
Are you suggesting that the AA operate a dedicated VW specialism at AA standard rates fro anonymous vans? That sounds counter intuitive to me. But as always, I could be wrong.

VW Assistance has a dedicated fleet of grey vans with VW trained technicians with full VW diagnostic software that will attend VW vehicles signed up for VW Assistance. It is managed by the AA. When you phone up VW Assistance you can request a VW technician, but may need to wait longer than a Generic AA technician. Your choice. VW technician also has priority access to the VW Dealerships, immediate appointments, or can carry out certain repairs/software updates themselves .

 

[KevH]

@WelshGas Very interesting,
and comprehensive as ever, thank you. If true, and I don’t doubt you, this makes little obvious sense for the AA but a good deal for the OP and the rest of us who want a dedicated AA breakdown service.
Provided we are happy to await that little grey van’s availability of course
Is it mirrored when driving on the European mainland?

 

[Ch1pbutty]

You might be able to bypass the queue for a slot at the dealership with VW assist. Other than that there is little difference.

If you have 4motion, choose a provider that carries dolly / freewheeling hub in the van, to allow a quicker recovery,

If outside of warranty would say that AA/RAC are a better option as can usually find a local garage that can the van repaired a lot quicker. This was our experience when our clutch pedal dropped to the floor (needed new master, slave, clutch, dmf). VW could not look at the van for 4/6 weeks. AA called some local garages, and was booked in & fixed by following weekend. Repair also worked out a lot cheaper as rates were cheaper than VW dealership. Obviously if your van is still under warranty then you are better waiting for VW.

 

[WelshGas]

@WelshGas Very interesting,
and comprehensive as ever, thank you. If true, and I don’t doubt you, this makes little obvious sense for the AA but a good deal for the OP and the rest of us who want a dedicated AA breakdown service.
Provided we are happy to await that little grey van’s availability of course
Is it mirrored when driving on the European mainland?

You can choose either and you get full European cover, not just EU.

At £120/yr or £10/month, significantly cheaper than just AA. Have you read the VW Assistance handbook ? Came in the vehicle handbook wallet.