New Sponsor for our Insurance Section: Comfort

[Martin]

We would like to welcome our brand new sponsor of our Insurance section.

Comfort Insurance http://www.comfort-insurance.co.uk/campervan-insurance/

As most of you are probably be aware, Comfort Insurance are one of the most popular insurers for the Cali and always offer very competive premiums, we now also have the bonus of a direct contact at their offices for any of your complex insurance questions on forum.

Also you are first people to see their brand new logo:
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[slowcoach65]

Could Comfort confirm whether or not their insurance covers repairs with VW parts? This was a sticking point for me when I was looking into insurance with several other companies. My understanding is that in order to maintain the VW warranty following an accident, original VW parts must be used.

Andy


Sent from my iPad using Tapatalk HD

 

[gatvol]

WARNING WARNING WARNING

I seem to recall that Comfort had a MAJOR exclusion whereby if your vehicle was left "unattended" for a really short period of time, perhaps as little as 36 hours ? That you were possibly NOT covered.

Sincere apologies if I am wide of the mark here, or this is perhaps old news and Comfort is now a better policy than I remember it as being. I am very happy to be contradicted if people want to update this thread accordingly

This was a total deal breaker for me at the time as it would have excluded my £45,000 vehicle from cover if I left it at an airport car park. For me the whole point of the Cali was the freedom that it offered and the reality is that the Cali is a "car on occasion", or indeed "only vehicle" for many owners, and it is not just a massive Winnebago.

Might I implore forum users to really look HARD into the exclusions associated from this policy as when I last spoke to Comfort, it was wholly inappropriate for my needs.

Looking briefly at the Comfort website just now ...

"If for any reason your vehicle will not be within your custody or control for a period in excess of 36 hours, then you must notify Comfort Insurance in advance. Please refer to Section I of this policy for information on security of stored vehicles." .....

"Section 1 Exclusions ...
13. Cover in respect of fire or theft whilst your motor caravan is in storage, unless
a) your motor caravan is stored at your private address; or
b) Your motor caravan is stored on the private driveway of a close friend or relative, provided that it forms part of their property (subject to acceptance of postcode)
c) your motor caravan is stored in a securely locked and alarmed building; or
d) your motor caravan is stored in a securely fenced and locked storage compound with the following minimum protection; or
i) security lighting
ii) mobile security patrols and/or a resident caretaker or operator of the storage compound whose private dwelling house is immediately adjacent to the sole access point to the storage compound.
e) Your motor caravan is stored at a CASSOA gold facility."

 

[calikev]

I believe this only applies abroad if you leave it at the airport in the uk you are covered
Again we will find out for you

 

[Martin]

Could Comfort confirm whether or not their insurance covers repairs with VW parts? This was a sticking point for me when I was looking into insurance with several other companies. My understanding is that in order to maintain the VW warranty following an accident, original VW parts must be used.

Andy


Sent from my iPad using Tapatalk HD

ANSWER FROM COMFORT
If an Aviva Approved repair is used then manufactory parts are used and any repair will have a guaranteed period that id greater than any warranty period

 

[Martin]

WARNING WARNING WARNING

I seem to recall that Comfort had a MAJOR exclusion whereby if your vehicle was left "unattended" for a really short period of time, perhaps as little as 36 hours ? That you were possibly NOT covered.

Sincere apologies if I am wide of the mark here, or this is perhaps old news and Comfort is now a better policy than I remember it as being. I am very happy to be contradicted if people want to update this thread accordingly

This was a total deal breaker for me at the time as it would have excluded my £45,000 vehicle from cover if I left it at an airport car park. For me the whole point of the Cali was the freedom that it offered and the reality is that the Cali is a "car on occasion", or indeed "only vehicle" for many owners, and it is not just a massive Winnebago.

Might I implore forum users to really look HARD into the exclusions associated from this policy as when I last spoke to Comfort, it was wholly inappropriate for my needs.

Looking briefly at the Comfort website just now ...

"If for any reason your vehicle will not be within your custody or control for a period in excess of 36 hours, then you must notify Comfort Insurance in advance. Please refer to Section I of this policy for information on security of stored vehicles." .....

"Section 1 Exclusions ...
13. Cover in respect of fire or theft whilst your motor caravan is in storage, unless
a) your motor caravan is stored at your private address; or
b) Your motor caravan is stored on the private driveway of a close friend or relative, provided that it forms part of their property (subject to acceptance of postcode)
c) your motor caravan is stored in a securely locked and alarmed building; or
d) your motor caravan is stored in a securely fenced and locked storage compound with the following minimum protection; or
i) security lighting
ii) mobile security patrols and/or a resident caretaker or operator of the storage compound whose private dwelling house is immediately adjacent to the sole access point to the storage compound.
e) Your motor caravan is stored at a CASSOA gold facility."

ANSWER FROM COMFORT
This only applies to vehicle being left unattended in Europe for more than 36 hours not to the UK. It is never normally an issue unless they are living in the vehicle and want to fly home for periods and leave the vehicle unattended

I don’t have the details in relation to the cali being left at an airport but if this a European Airport for them to fly home for a period this may have been the issue

If you look at some other topics the 36 hour thing has been covered and played out. I think it just this one case we were not able to underwrite his requirements and I would say this is an isolated case not the rule .