Dash-cam disconnected at service

edzt · Sep 17, 2023

Took the van into VW Preston for its first service and a couple of warranty issues.

One issue they fixed, the DAB reception problem they made worse
On pickup, I was informed ‘we’ve tried several of our van in stock and the reception on all of them was poor’!!

On the drive home I noticed the dash-cam had been disconnected. A couple of miles later it fell of the screen and ended up in the door well.

Do dealers normally disconnect the camera?

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Digger · Sep 17, 2023

edzt said:
Took the van into VW Preston for its first service and a couple of warranty issues.

One issue they fixed, the DAB reception problem they made worse
On pickup, I was informed ‘we’ve tried several of our van in stock and the reception on all of them was poor’!!

On the drive home I noticed the dash-cam had been disconnected. A couple of miles later it fell of the screen and ended up in the door well.

Do dealers normally disconnect the camera?

Sent from my iPad using Tapatalk

Standard practice in almost every garage to disconnect dash cam. Not just VW.

Meoncoast · Sep 17, 2023

Standard from what I have experienced.

Betsycalifornia · Sep 17, 2023

Yes, they all seem to do it. I guess they don’t want you knowing what they’re doing.

Kevthegas · Sep 17, 2023

I read last week that it is a requirement on an MOT test that cameras are turned off.
Presume the garages have a policy where they do it on every visit, same way they turn off Auto headlights ect.

WelshGas · Sep 17, 2023

edzt said:
Took the van into VW Preston for its first service and a couple of warranty issues.

One issue they fixed, the DAB reception problem they made worse
On pickup, I was informed ‘we’ve tried several of our van in stock and the reception on all of them was poor’!!

On the drive home I noticed the dash-cam had been disconnected. A couple of miles later it fell of the screen and ended up in the door well.

Do dealers normally disconnect the camera?

Sent from my iPad using Tapatalk

Betsycalifornia said:
Yes, they all seem to do it. I guess they don’t want you knowing what they’re doing.

You have no legal right to take photographs or videos on private property without the express permission of the landowner/property owner or any individuals present without their individual permission.
The fact that you the owner is or is not present is immaterial the dash am is owned by you and you have access to the video.

I doubt if any dash am footage would be very informative with the bonnet up.

Photography and the law - Wikipedia

en.wikipedia.org

edzt · Sep 18, 2023

WelshGas said:
You have no legal right to take photographs or videos on private property without the express permission of the landowner/property owner or any individuals present without their individual permission.
The fact that you the owner is or is not present is immaterial the dash am is owned by you and you have access to the video.

I doubt if any dash am footage would be very informative with the bonnet up.

Photography and the law - Wikipedia

en.wikipedia.org

I agree, it wasn’t a moan, they have every right to not have their work recorded
I just wish they’d been a little less clumsy

Meoncoast · Sep 18, 2023

edzt said:
I agree, it wasn’t a moan, they have every right to not have their work recorded
I just wish they’d been a little less clumsy

That's why I turn off on arrival.

SeaKale · Sep 18, 2023

edzt said:
Took the van into VW Preston for its first service and a couple of warranty issues.

One issue they fixed, the DAB reception problem they made worse
On pickup, I was informed ‘we’ve tried several of our van in stock and the reception on all of them was poor’!!

On the drive home I noticed the dash-cam had been disconnected. A couple of miles later it fell of the screen and ended up in the door well.

Do dealers normally disconnect the camera?

Sent from my iPad using Tapatalk

Preston did the same for my dashcam recently - and yes it did fall off into the footwell... at least it made me update the software before reinstalling. I think it had only been disconnected just this latest service.