M
Mattk
VIP Member
Hi folks,
When I bought my Cali Ocean in 2018, I paid for the factory extended 5 year warranty. I have a service coming up, which I have booked at my nearest van centre in Colindale., I've mentioned a few issues that had come up since the last service. Namely, the roof leaks in stormy weather, the grey water tank indicator suggests the tank is full all the time, the diamond cut wheel laminate is brittle and cracking, so there is corrosion on the wheel surface, the sliding door window is stiff and requires some effort to open and close, and perhaps most importantly, in the last month, the screen wash motor has stopped working. Today, I received a text from them to check in for the service online, where I see they want me to accept a £179 charge to investigate EACH of these issues. That's nearly £900 to tell me what the problem is, not to fix anything!
Has anyone else had this kind of experience? To say I'm not happy is an absolute understatement. How would you respond to the dealer's expectations? I have the paperwork (from a different dealer) for the extended warranty.
When I bought my Cali Ocean in 2018, I paid for the factory extended 5 year warranty. I have a service coming up, which I have booked at my nearest van centre in Colindale., I've mentioned a few issues that had come up since the last service. Namely, the roof leaks in stormy weather, the grey water tank indicator suggests the tank is full all the time, the diamond cut wheel laminate is brittle and cracking, so there is corrosion on the wheel surface, the sliding door window is stiff and requires some effort to open and close, and perhaps most importantly, in the last month, the screen wash motor has stopped working. Today, I received a text from them to check in for the service online, where I see they want me to accept a £179 charge to investigate EACH of these issues. That's nearly £900 to tell me what the problem is, not to fix anything!
Has anyone else had this kind of experience? To say I'm not happy is an absolute understatement. How would you respond to the dealer's expectations? I have the paperwork (from a different dealer) for the extended warranty.