S
StevePhilp
Vehicle broke down totally out of the blue,(
No perceived problem so far, no major event, so recovery arranged locally. On contacting VW UK they advised to take vehicle to authorised dealer which I did, 5 weeks ago, diagnosed alternator belt snapped, which has wrapped around cam belt and now need a new engine. Still no major drama, expectation dealership locally would liaise with VW UK, and as I understand a potential, recall issue and replacement engine would be authorised.
No no no....still waiting to have for authorisation, all this time, local dealer not happy as van is taking up a bay, and blocking up other work.
Yesterday I received a call from local dealer requesting I now contact VW UK, which I have now done, and I am now awaiting for a call back from a manager, as the fault has now been escalated, I got impression no electronic record of correspondence between local dealer and VW UK, vehicle has been off the road since 25th June, planned holidays ruined, no further forward with repair/replacement and at what cost. Incidentally California bought from new from Preston van centre, who were not interested when I called for advice at point of break down, and vehicle still under VW finance agreement.
So what?
What would be a reasonable outcome, I am hoping a new engine, at no cost.
unbeknown to me
4 days out of warranty), I rang for assistance on the 25th June, to be informed warranty and recovery ran out on the 21st June.No perceived problem so far, no major event, so recovery arranged locally. On contacting VW UK they advised to take vehicle to authorised dealer which I did, 5 weeks ago, diagnosed alternator belt snapped, which has wrapped around cam belt and now need a new engine. Still no major drama, expectation dealership locally would liaise with VW UK, and as I understand a potential, recall issue and replacement engine would be authorised.
No no no....still waiting to have for authorisation, all this time, local dealer not happy as van is taking up a bay, and blocking up other work.
Yesterday I received a call from local dealer requesting I now contact VW UK, which I have now done, and I am now awaiting for a call back from a manager, as the fault has now been escalated, I got impression no electronic record of correspondence between local dealer and VW UK, vehicle has been off the road since 25th June, planned holidays ruined, no further forward with repair/replacement and at what cost. Incidentally California bought from new from Preston van centre, who were not interested when I called for advice at point of break down, and vehicle still under VW finance agreement.
So what?
What would be a reasonable outcome, I am hoping a new engine, at no cost.