ScotlandtheDave
ScotlandtheDave
Hi everyone,
I'll try and keep this brief. Just looking for a sanity check on what I am expecting could turn into a battle
I was checking my t6 ocean after a wash last Dec and noticed a couple of small rust spots (not scratches) on the OSR wheel arch. I knew this was a potential problem area from other posts re sliding door, hence I picked it up. The spots were effectively pinpricks that have bubbled out. No pics taken at the time and its horrible outside so will drop some into the thread soon. I’ve also touched up the areas affected on the advice of the assessor so it might be harder to see.
The dealer franchise has changed recently, so made the call to them and had to get the assessment done at their body shop. That was all fine and said I’d hear after Christmas about it. I got no response, so chased the dealership 2 weeks ago. The chap said he’d follow up and sure enough the service manager called back. He was pleasant but the point of his call was to advise he didn’t think this would qualify as a warranty issue. He specifically mentioned the TPI (which I’d also referenced) but seemed to be suggesting this would be used as a reason not to cover the issue, if that makes sense? We’ve agreed to take the vehicle to the workshop (not the bodyshop) to discuss it further and have it looked at there.
I don’t see how rust spots (again, not scratches) there can be attributed to this TPI, which I presume is quite specific. The service manager suggested there was pictures supplied which matched my scenario but I haven’t seen them myself. I also checked door clearance and its huge – looks like a lot of room. I’ve never had to adjust the door and I don’t know if it has been done before by the previous dealer, but I think my primary reply will be if its not hitting now and its never been adjusted, then its never contacted the area and thus how could that void the warranty? In any case, if it did contact, where are the scratches? My only guess is the area has been repaired before and that repair is failing. I've seen other threads suggesting this is a can of worms too
I know I’m pre-empting an outcome here which isn’t helpful, but things don’t add up for me so far. I’d love to hear from anyone with relevant experience on this.
Cheers
David
I'll try and keep this brief. Just looking for a sanity check on what I am expecting could turn into a battle
I was checking my t6 ocean after a wash last Dec and noticed a couple of small rust spots (not scratches) on the OSR wheel arch. I knew this was a potential problem area from other posts re sliding door, hence I picked it up. The spots were effectively pinpricks that have bubbled out. No pics taken at the time and its horrible outside so will drop some into the thread soon. I’ve also touched up the areas affected on the advice of the assessor so it might be harder to see.
The dealer franchise has changed recently, so made the call to them and had to get the assessment done at their body shop. That was all fine and said I’d hear after Christmas about it. I got no response, so chased the dealership 2 weeks ago. The chap said he’d follow up and sure enough the service manager called back. He was pleasant but the point of his call was to advise he didn’t think this would qualify as a warranty issue. He specifically mentioned the TPI (which I’d also referenced) but seemed to be suggesting this would be used as a reason not to cover the issue, if that makes sense? We’ve agreed to take the vehicle to the workshop (not the bodyshop) to discuss it further and have it looked at there.
I don’t see how rust spots (again, not scratches) there can be attributed to this TPI, which I presume is quite specific. The service manager suggested there was pictures supplied which matched my scenario but I haven’t seen them myself. I also checked door clearance and its huge – looks like a lot of room. I’ve never had to adjust the door and I don’t know if it has been done before by the previous dealer, but I think my primary reply will be if its not hitting now and its never been adjusted, then its never contacted the area and thus how could that void the warranty? In any case, if it did contact, where are the scratches? My only guess is the area has been repaired before and that repair is failing. I've seen other threads suggesting this is a can of worms too
I know I’m pre-empting an outcome here which isn’t helpful, but things don’t add up for me so far. I’d love to hear from anyone with relevant experience on this.
Cheers
David