Route Calculation failed

Katrina · Apr 20, 2023

Hi. We have the 8.5 discover media system. it keeps erroring saying ‘route calculation failed’ this is mid route. I managed to disable a few things when it happened yesterday but it has occurred again and I just can’t make it work.

I have searched and can’t see a similar issue, but I can’t believe this can only be happening to us.

We did have we connect plus but think that expired.

We are touring Europe at the moment.

jts46 · Apr 20, 2023

What vehicle please?

Katrina · Apr 20, 2023

T6.1 ocean. My21

Guy.M · Aug 18, 2023

Exactly the same for me, also T6.1 Ocean MY21. Any solutions to this pleeeeez? Thanks a lot!

Guy.M · Aug 18, 2023

Guy.M said:
Exactly the same for me, also T6.1 Ocean MY21. Any solutions to this pleeeeez? Thanks a lot!

Perhaps the only difference with me is that it errors after selecting destination when you press “start” rather than erroring mid route navigation.

Katrina · Aug 18, 2023

Hi. It resolved itself in the end, I think it needed a map update so after a few days using the data from our phone it started working again. It's happened a couple of times now both when we were touring Europe, so that's all I can put it down to.... We tried both the garage and VW assist and no-one could tell us what the problem was ...

Guy.M · Aug 19, 2023

Katrina said:
Hi. It resolved itself in the end, I think it needed a map update so after a few days using the data from our phone it started working again. It's happened a couple of times now both when we were touring Europe, so that's all I can put it down to.... We tried both the garage and VW assist and no-one could tell us what the problem was ...

Thanks for replying Katrina - mysterious. Am sure it’s a Europe thing too. If I find out anything that explains it, I’ll add to the post.

Guy.M · Aug 23, 2023

Guy.M said:
Thanks for replying Katrina - mysterious. Am sure it’s a Europe thing too. If I find out anything that explains it, I’ll add to the post.

Well, after a few days in Europe, i guess just like you, it started working OK. As you say, maybe just needing some form of over the air update. All’s good now.