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Refused entry to Caravan Club Campsite

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Paul S

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Rookesbury Park CC site near Portsmouth has a permanently sited caravan that is used by CC Head Office staff to give them some exposure to caravanning. Oh dear me. We've stayed there for 3 years now so we've seen quite a few Staff using this facility. Seriously you have never seen such a clueless bunch so if they make the rules that the wardens have to interpret then heaven help us.
 
Meoncoast

Meoncoast

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Whatever you feel/think about the large CC sites (& C&CC sites) the advantages of being a member is being able to use their small 5 unit basic sites it would be good to clear this up for Beach owners as said above by Bigted.

We also make use of being a CC member in their insurance which was the best deal for us and the M6 toll savings.
 
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SlidePods

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Ive always found cc sites to uniformed and soulless. We are members of the cncc and dont find it a lot better. Ive been campervanning now for well over a decade and i find the best sites are privately owned ones that are not attached to a club.
 
california kid

california kid

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Hi All.
My Wife and I have just returned from a w/end away at the c/c site at Crossways near Dorchester,we actually tow a caravan with our 180 Cali SE, when we arrived on Friday and went to book in, the chap in front of me had arrived with his two young boys driving a VW van conversion which he had borrowed from a friend, this was there first trip away? After having a chat about our Cali and Caravan, the wardens and myself started to give him hints and tips to make his w/end with the boys a nice experience, the wardens could not have been more helpful even trying to make it cheaper for his stay suggesting to use the tent field because he had a free standing awning, but decided against this. Over the w/end we bumped into him on a few occasions giving him more hints and tips. He was really thankful and said he was bitten by the bug. All I can say the warden that refused to allow you to stay must be one of those JOBS worth idiots, surely the C/C do not wish to refuse business, after all they are now allowing more tents on sites, therefore now making them another C/CC. The wardens at Crossways really did go out of there way to help this chap, as one warden did say to me hopefully he will come back to visit on many occasions.
I would agree maybe the Cali club should have a chat with the C/C to point out these vehicles do cost a premium to purchase, and not everyone wants to cook in there vehicles, as we have found out over the years with many caravan owners, unfortunately there is no consistency with the Wardens on the C/C sites some do think they own the sites themselves. While others are down to earth.
 
larrylamb

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after all they are now allowing more tents on sites, therefore now making them another C/CC.
We've just stayed at the Chester CC site, some tent pitches are available there but I also noticed a VW T5 Kombi van with a driveaway awning attached. This just confirms the inconsistency of the CC rules and wardens.
 
calicasas

calicasas

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Yesterday we were refused entry to a Caravan Club site in the Cotswolds, the reason the jobsworth warden gave was that we did not have a kitchen in our van!! We have a portable stove in our van and we normally use the sites washing up area so what is the problem? We are totally disgusted by this new rule and are currently awaiting a call back from their head office.Has anyone else had this problem?
I have had one issue with trying to get into a CC site a few years back, in short I wasn't made to feel welcome, they have some odd rules in respect of the way you have to park, so I sub-consciously tend to avoid them..
 
Victor

Victor

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We were supposed to be at a Caravan Club site last weekend and our friends but they were not allowed to bring their caravan onto the site as they were towing it with a sign written pick up as their usual car was off the road, they explained this clearly to the warden and proved they had been members for over 12 years but they still refused entry and ruined our weekend.

I know they have rules but the wardens seem to love the power and don't seem to understand discretion.
 
Skylark2.0

Skylark2.0

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Much as I love the facilities on CC sites, the mini-Hitler wardens can be a real pain.
My two recent irritations.
1 After being stuck in a bad traffic jam on a Friday we were told we would absolutely not be let in at 8.05 pm. Right pain but found a closer site and stayed there one night.
2 We were given a numbered key to the gate when we arrived. Himself said we wouldn't need the "motorhome using this site" sign as we rolled way having forgotten to use it. When we got back someone was on our pitch. Trapse off to the warden... Tough t@&£y. Sometimes we have got back to someone parked ontop of our sign (admittedly not on CC sites).
Maybe getting time to vote with our feet but the heated toilet blocks in the winter are lovely!
 
Adamvanman

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Much as I love the facilities on CC sites, the mini-Hitler wardens can be a real pain.
My two recent irritations.
1 After being stuck in a bad traffic jam on a Friday we were told we would absolutely not be let in at 8.05 pm. Right pain but found a closer site and stayed there one night.
2 We were given a numbered key to the gate when we arrived. Himself said we wouldn't need the "motorhome using this site" sign as we rolled way having forgotten to use it. When we got back someone was on our pitch. Trapse off to the warden... Tough t@&£y. Sometimes we have got back to someone parked ontop of our sign (admittedly not on CC sites).
Maybe getting time to vote with our feet but the heated toilet blocks in the winter are lovely!


I hear this a lot, a few months back we were running late due to traffic and arrived at a Caravan Club site 7 minutes after last check in and were refused entry, this was back in April and the site was virtually empty so we would not have upset anyone by pitching up. We ended up having to park outside the gate next to the wardens caravan. I think the job of warden is a certain breed of person, luckily there are some nice wardens out there but sadly there are A LOT if little hitlers around.
 
Bigted

Bigted

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Had a long chat to a helpful membership agent today. They sent me the following email.

Hi Mr ********,

Following our conversation today, please see the guidelines below for Motorhome Acceptability:


Vehicles used for accommodation on The Club's Site Network should generally meet the following criteria:

Their accommodation space should contain at least the following equipment:

- Seats and a table

- Sleeping accommodation which may be converted from the seats

-Cooking facilities

-Storage facilities

This equipment should be rigidly fixed to the living compartment; however, the table may be designed to be easily removable

Where these criteria are not met by a given vehicle, it may still be considered acceptable if the following condition is met:

"The clear intended design and purpose of the vehicle is to provide leisure accommodation use during the course of a recreational holiday"

As you are concerned about your own outfit (the VW California Beach) please send in photos of the interior and exterior of your van to MEMBERSHIP ADMIN (copied above) for clarification of acceptance on sites.

Lovely to speak to you today. Hope this all works out in your favour.

Kind regards,


Helen Aaron

Membership Services

THE CARAVAN CLUB

She said that members who wanted clarification should send pics to them. I asked if a blanket exceptance could be issued and she said it was above her pay grade. I will continue to follow this up with membership admin.
 
T6Beach

T6Beach

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Had a long chat to a helpful membership agent today. They sent me the following email.

Hi Mr ********,

Following our conversation today, please see the guidelines below for Motorhome Acceptability:


Vehicles used for accommodation on The Club's Site Network should generally meet the following criteria:

Their accommodation space should contain at least the following equipment:

- Seats and a table

- Sleeping accommodation which may be converted from the seats

-Cooking facilities

-Storage facilities

This equipment should be rigidly fixed to the living compartment; however, the table may be designed to be easily removable

Where these criteria are not met by a given vehicle, it may still be considered acceptable if the following condition is met:

"The clear intended design and purpose of the vehicle is to provide leisure accommodation use during the course of a recreational holiday"

As you are concerned about your own outfit (the VW California Beach) please send in photos of the interior and exterior of your van to MEMBERSHIP ADMIN (copied above) for clarification of acceptance on sites.

Lovely to speak to you today. Hope this all works out in your favour.

Kind regards,


Helen Aaron

Membership Services

THE CARAVAN CLUB

She said that members who wanted clarification should send pics to them. I asked if a blanket exceptance could be issued and she said it was above her pay grade. I will continue to follow this up with membership admin.


This is roughly what I was told, I can't be bothered with all the hassle of taking photos ( and why shoud I?) and also when ever I arrive at a Caravan Club site I am still always going to have the nigling feeling that they won't let me in and my holiday will be ruined!

I think all Beach owners should phone up and ask for blanket acceptance or demand refunds like I did.

This is why I chose the refund of my membership fee and will take my business to someone who wants it.
 
Meoncoast

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So Admin, are you going to try and get some clarification?

As others have said I feel this would be a good way forward a blanket agreement via the club that the VW California Beach is a real campervan
 
MattBW

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Had a call back from customer care today and they say their terms are that the unit must have a fixed bed and kitchen facilities, this is due to an increase in people turning up in day vans wanting to camp. Anyway I have now had an apology and my membership fee refunded. :sad
What is wrong with Day vans? Snobbery plain and simple.
 
soulstyledevon

soulstyledevon

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Who wants to go on holiday and have to adhere to overly-strict rules and regulations.
It's a time to break free, kick loose and relax.

This is why I mostly head for Europe. None of this nonsense over there...!!!
 

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