jjpoppy
Lifetime VIP Member
So now having made some initial investigations I get back onto VW Robinsons. I explain to them the observations and views of the independent assessor; that the metal work of rear wheel arch does not appear to have been damaged, or repaired, just the entire rear 1/4 panel resprayed. There is no obvious distortion of the rear wheel arch, and it appears as the near side (as it left the factory).
VW Robinsons accept that the wheel arch did not look defective in any way, they have no reason to suggest that it is any way differing from as it left the factory other than an additional 141 microns of paint in places on the rear 1/4 panel. They accept that an additional 141 microns of paint would not cause the door to catch.
They say that as there has 'been some outside influence' (the re-spray) the warranty is invalidated!
Now am I being unreasonable in not accepting this? If it had been the actual sliding door that had been repaired I could possibly understand, but the door has not been repaired/re-sprayed.
VW Robinsons have asked me to seek information from the VW dealer that I purchased the vehicle from. I am not sure what good this will do, but am writing to them, and the previous owner (VW Group!), and I have already e-mailed VW UK asking if any remedial pre-delivery works were undertaken on my vehicle.
At the moment, to me, it would seem that we can spend over £50K on a VW, previously owned by VW (for 9 months and 4000 miles), from a VW dealership, and then find VW seeking to find a way out of their 3 year warranty for an identified problem/defect with one of their vehicles.
Any other suggestions would be most appreciated.
JJ
VW Robinsons accept that the wheel arch did not look defective in any way, they have no reason to suggest that it is any way differing from as it left the factory other than an additional 141 microns of paint in places on the rear 1/4 panel. They accept that an additional 141 microns of paint would not cause the door to catch.
They say that as there has 'been some outside influence' (the re-spray) the warranty is invalidated!
Now am I being unreasonable in not accepting this? If it had been the actual sliding door that had been repaired I could possibly understand, but the door has not been repaired/re-sprayed.
VW Robinsons have asked me to seek information from the VW dealer that I purchased the vehicle from. I am not sure what good this will do, but am writing to them, and the previous owner (VW Group!), and I have already e-mailed VW UK asking if any remedial pre-delivery works were undertaken on my vehicle.
At the moment, to me, it would seem that we can spend over £50K on a VW, previously owned by VW (for 9 months and 4000 miles), from a VW dealership, and then find VW seeking to find a way out of their 3 year warranty for an identified problem/defect with one of their vehicles.
Any other suggestions would be most appreciated.
JJ