Duckling68
VIP Member
Hi Everyone
Today was the start of something new for us ordering our first ever California, A 180 DSG 4 Motion. So after researching and looking at different models our final decision was made last night that this was the model we was going to buy, you can imagine our excitement on ordering it today but how hard can it be to spend 50k ??
Well if you buy from the same VW Dealer that we have the answer would be very hard, the first phone call was made at 10.15'this morning to leave a message on the sales persons answer phone, two hours later no response, so we try again,answer machine again, Ah maybe the sales person does not work on a Tuesday so I call the dealers main number and speak to the receptionist to ask to speak to my sales person, please hold the line, sorry they are with a customer at the moment, ok could you get them to call me, yes no problem. Two hours later still no response so I call another one of their dealerships to try to buy the same vehicle from them but it does not show on their system so they contact the original dealership and speak with the sales person to let them know that I am trying to buy this vehicle, they then let me know that I would be contacted shortly. You guessed already, another two hours and no call so really really really frustrated I ring to speak to the sales person again ANSWER PHONE :censor so I call the main number again and ask to speak to the sales person again, sorry sir they are not here at the moment but they will be back at 3.30, it's now 3.40 oh yes so it is, I will get them to call you as soon as they return, sorry but is there anyone else that deals with sales, yes I will put you through, have you guessed ? ANSWER PHONE :censor :censor :censor so I call back, sorry but you have just give me another answer phone, I'm very sorry sir I will leave a note on their desk for someone to call you right back, another hour and no call. Your now thinking why don't I just go to another dealer, well the truth is if I could find the same vehicle coming through in the next four weeks I would have, but as you know a 22 week wait for a 4 motion and this is not an option for us at the moment so for the seventh time in one day I call the dealer and ask why I have not been contacted by anyone all day after numerous telephone calls and that I had never had so much trouble in spending 50k, the receptionist was very embarrassed and tried to find someone to deal with me but still no salesperson.
Finally at 16.50 seven hours after my first call I received a call from a sales person, (not the original sale person) asking how they could help, at that point I was beyond help but explained my frustration and I really feel they did not care if I bought this vehicle or not.
As it stand at the moment a deposit has been paid but a very bitter taste has been left in my mouth to how blarsay this VW Dealership operates and treats customers trying to buy a vehicle from them, they must have so many people queuing up for California's that they can take or leave customers as the choose.
Please let me know if anyone else has found similar issues when buying their California & using VW Main Dealerships.
Today was the start of something new for us ordering our first ever California, A 180 DSG 4 Motion. So after researching and looking at different models our final decision was made last night that this was the model we was going to buy, you can imagine our excitement on ordering it today but how hard can it be to spend 50k ??
Well if you buy from the same VW Dealer that we have the answer would be very hard, the first phone call was made at 10.15'this morning to leave a message on the sales persons answer phone, two hours later no response, so we try again,answer machine again, Ah maybe the sales person does not work on a Tuesday so I call the dealers main number and speak to the receptionist to ask to speak to my sales person, please hold the line, sorry they are with a customer at the moment, ok could you get them to call me, yes no problem. Two hours later still no response so I call another one of their dealerships to try to buy the same vehicle from them but it does not show on their system so they contact the original dealership and speak with the sales person to let them know that I am trying to buy this vehicle, they then let me know that I would be contacted shortly. You guessed already, another two hours and no call so really really really frustrated I ring to speak to the sales person again ANSWER PHONE :censor so I call the main number again and ask to speak to the sales person again, sorry sir they are not here at the moment but they will be back at 3.30, it's now 3.40 oh yes so it is, I will get them to call you as soon as they return, sorry but is there anyone else that deals with sales, yes I will put you through, have you guessed ? ANSWER PHONE :censor :censor :censor so I call back, sorry but you have just give me another answer phone, I'm very sorry sir I will leave a note on their desk for someone to call you right back, another hour and no call. Your now thinking why don't I just go to another dealer, well the truth is if I could find the same vehicle coming through in the next four weeks I would have, but as you know a 22 week wait for a 4 motion and this is not an option for us at the moment so for the seventh time in one day I call the dealer and ask why I have not been contacted by anyone all day after numerous telephone calls and that I had never had so much trouble in spending 50k, the receptionist was very embarrassed and tried to find someone to deal with me but still no salesperson.
Finally at 16.50 seven hours after my first call I received a call from a sales person, (not the original sale person) asking how they could help, at that point I was beyond help but explained my frustration and I really feel they did not care if I bought this vehicle or not.
As it stand at the moment a deposit has been paid but a very bitter taste has been left in my mouth to how blarsay this VW Dealership operates and treats customers trying to buy a vehicle from them, they must have so many people queuing up for California's that they can take or leave customers as the choose.
Please let me know if anyone else has found similar issues when buying their California & using VW Main Dealerships.
